Terms of Use

Last updated: September 1, 2026

Agreement to Terms

By accessing and using the juniper-beam website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Changes to Terms

We reserve the right to modify these terms at any time. Changes become effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of modified terms.

Use of Website

Permitted Use

You may use our website for:

Viewing information about our cultural heritage experiences
Making booking inquiries and requests
Contacting us with questions
Accessing educational content and resources

Prohibited Use

You must not:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to any part of the website
Introduce viruses, trojans, or other malicious code
Collect or harvest information about other users
Use automated systems to access the website without permission
Reproduce, duplicate, copy, or resell any part of the website
Impersonate another person or misrepresent your affiliation

Bookings and Services

Booking Process

Submitting a booking request does not guarantee availability. All bookings are subject to confirmation. We will contact you to confirm availability and provide payment information.

Pricing

All prices are stated in British Pounds (£) and include applicable taxes unless otherwise specified. Prices are subject to change without notice, but confirmed bookings honor the price stated at time of booking confirmation.

Payment

Full payment is required prior to the scheduled experience date. Payment methods and instructions are provided in booking confirmation emails.

Cancellation Policy

More than 7 days before scheduled date: Full refund
7 days or less before scheduled date: 70% refund (30% administrative fee)
Cancellation by us: Full refund or rescheduling at your preference

Rescheduling

Requests to reschedule must be made at least 48 hours before the scheduled experience. Rescheduling is subject to availability and practitioner schedules.

Minimum Participants

Some experiences require minimum participant numbers. If minimum numbers are not met, we may offer alternative dates or full refunds.

Participant Responsibilities

Participants are expected to:

Arrive on time at specified locations
Follow instructions provided by practitioners and facilitators
Respect materials, tools, and spaces
Behave respectfully toward practitioners and other participants
Disclose relevant health conditions or accessibility requirements in advance
Accept that outcomes depend on individual engagement and effort

Assumption of Risk

Participation in cultural heritage experiences may involve physical activities, use of tools and materials, food consumption, and travel to various locations. By participating, you acknowledge these potential risks and agree to:

Participate at your own risk
Accept responsibility for your personal safety
Follow safety instructions provided
Disclose conditions that might affect your safe participation

Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
Our total liability for any claim is limited to the amount paid for the specific service
We are not responsible for personal injury except where caused by our negligence
We are not liable for circumstances beyond our reasonable control

Intellectual Property

Our Content

All content on this website, including text, images, graphics, logos, and design, is owned by or licensed to juniper-beam and protected by copyright and intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include:

Modification or copying of materials
Commercial use of materials
Removal of copyright or proprietary notices
Transfer of materials to another person

User-Submitted Content

If you submit content to us (reviews, testimonials, feedback), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content for marketing and operational purposes.

You represent that submitted content is your original work and does not infringe on others' rights.

Third-Party Links

Our website may contain links to third-party websites. We do not control or endorse these sites and are not responsible for their content, privacy practices, or terms of use.

Disclaimers

The website and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability or fitness for particular purpose
Warranties regarding accuracy, reliability, or completeness of information
Warranties that the website will be uninterrupted or error-free

Educational Nature

Cultural heritage experiences provided by juniper-beam are educational in nature and designed for personal enrichment. They are not:

Professional training or certification programs
Substitutes for formal education
Therapeutic or medical interventions
Guarantees of specific outcomes or skill levels

Indemnification

You agree to indemnify and hold harmless juniper-beam, its practitioners, and affiliates from any claims, damages, or expenses arising from:

Your use of the website or services
Your violation of these terms
Your violation of any rights of another person

Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, or practitioner unavailability due to illness.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and juniper-beam.

No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Contact Information

Questions about these Terms of Use should be directed to:

Email: [email protected]
Address: 42 Heritage Lane, Bristol, BS1 4DJ, United Kingdom

Age Restriction

Our services are intended for individuals aged 16 and above. Participants under 18 require parental or guardian consent and may require accompaniment depending on the specific experience.

Photography and Recording

We may photograph or record sessions for promotional purposes. If you do not wish to be included in such materials, please inform us in advance.