Privacy Policy

Last updated: September 1, 2026

Introduction

This Privacy Policy explains how juniper-beam collects, uses, stores, and protects your personal information when you interact with our website and services.

Information We Collect

Information You Provide

When you book an experience or contact us, we collect:

Name and email address
Preferred dates and session selections
Any additional information you provide in messages or booking forms
Dietary restrictions or accessibility requirements when relevant

Automatically Collected Information

When you visit our website, we may collect:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use collected information to:

Process and confirm booking requests
Communicate session details, location information, and updates
Respond to inquiries and provide customer support
Improve our website and services
Send relevant information about offerings if you've opted in
Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

Contract performance: To fulfill booking agreements
Legitimate interests: To improve services and respond to inquiries
Legal obligation: To comply with applicable laws
Consent: For marketing communications where applicable

Data Sharing and Disclosure

We do not sell personal information. We may share information with:

Service practitioners: Names and relevant session details to prepare for your experience
Payment processors: Necessary payment information to complete transactions
Legal authorities: When required by law or to protect rights and safety

Data Retention

We retain personal information for:

Active bookings: Until session completion plus six months
Completed bookings: Three years for operational records
Marketing preferences: Until you withdraw consent
Legal requirements: As mandated by applicable law

Your Rights

Under applicable data protection laws, you have rights to:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your data under certain conditions
Restriction: Limit how we process your data
Portability: Receive your data in structured format
Objection: Object to processing based on legitimate interests
Withdraw consent: For processing based on consent

Cookies and Tracking

Our website uses cookies to enhance functionality and user experience. See our Cookies Policy for detailed information.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites. We are not responsible for privacy practices of third-party websites. We recommend reviewing their privacy policies.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
Address: 42 Heritage Lane, Bristol, BS1 4DJ, United Kingdom

Supervisory Authority

If you are located in the UK or EU, you have the right to lodge a complaint with your local data protection supervisory authority.